Shipping Policy

Thank you for shopping with Tonny & Guy! We aim to provide you with the best shipping options, ensuring that your purchases arrive as quickly and safely as possible. This Shipping Policy outlines our shipping procedures and options.

1. Order Processing

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Cutoff Time: Orders placed by 12 PM (noon) local time will be processed the same day. Orders placed after 12 PM will be processed the next business day.

2. Shipping Rates and Delivery Estimates

Domestic Shipping (Within [Your Country])

  • Standard Shipping: [Shipping Time] business days, $[Cost]
  • Express Shipping: [Shipping Time] business days, $[Cost]
  • Free Shipping: On orders over $[Amount], [Shipping Time] business days

International Shipping

  • Standard International Shipping: [Shipping Time] business days, $[Cost]
  • Express International Shipping: [Shipping Time] business days, $[Cost]

Please note that delivery times are estimates and may vary depending on the destination and other factors outside our control.

3. Shipping Carriers

We use a variety of shipping carriers to ensure the best possible delivery service. The carrier used for your order will be chosen based on the shipping option selected and your delivery address.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can track your order using the link provided in the email or by visiting our Order Tracking Page.

5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • Some products may be restricted from shipping to certain international destinations due to local regulations. If this affects your order, we will notify you promptly.

6. Customs, Duties, and Taxes

Tonny & Guy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages and Issues

We strive to ensure your products arrive in perfect condition. However, if your order arrives damaged or if you receive the wrong item, please contact us immediately at support@tonnyandguy.com with your order number and a photo of the item’s condition. We will address these issues on a case-by-case basis to make it right.

8. Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange an item.