Refund Policy

At Tonny & Guy, we strive to provide our customers with high-quality hair styling products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains how you can return products and request refunds.

1. Returns

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Include the receipt or proof of purchase.

Return Period

You have [number] days from the date you received your item to request a return.

2. Return Process

How to Initiate a Return

To start a return, please contact us at returns@tonnyandguy.com with your order number and reason for return. Our customer service team will provide you with detailed instructions on how to return your item.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at refunds@tonnyandguy.com.

4. Exchanges

Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@tonnyandguy.com with your order number and details about the product's condition.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

6. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.